Terms of Service

1. Definitions

In these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Disrover Pata, a logistics company registered in England and Wales
• "Customer," "you," or "your" refers to the person or entity using our services
• "Services" refers to all logistics, courier, delivery, and related services provided by Disrover Pata
• "Goods" refers to items, packages, or cargo transported using our services
• "Consignment" refers to goods delivered under a single contract
• "Consignor" refers to the person sending the goods
• "Consignee" refers to the person receiving the goods

2. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all customers, including individuals, businesses, and organizations using our services.

3. Service Description

3.1 Services Offered

Disrover Pata provides the following services:

• Same-day delivery within specified areas
• Next-day delivery across the UK
• International shipping and logistics
• Freight transportation services
• Warehousing and storage solutions
• Supply chain management and consulting

3.2 Service Areas

Our services are primarily available within the United Kingdom. International services are subject to separate terms and conditions. Specific service availability may vary by location.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to customers.

4. Booking and Acceptance

4.1 Service Requests

Service requests may be made through our website, phone, email, or other approved channels. All bookings are subject to availability and acceptance by Disrover Pata.

4.2 Quotations

All quotations are valid for 30 days unless otherwise specified. Prices may be subject to change based on actual requirements, route conditions, or other factors.

4.3 Contract Formation

A contract is formed when we accept your booking and provide confirmation. This may occur through email confirmation, collection of goods, or commencement of services.

5. Customer Responsibilities

5.1 Accurate Information

You must provide accurate and complete information including:

• Correct pickup and delivery addresses
• Accurate description of goods
• Proper contact information
• Special handling requirements
• Value and weight of goods

5.2 Packaging and Preparation

Goods must be:

• Properly packaged for transport
• Adequately labeled with addresses
• Ready for collection at the specified time
• Accompanied by any required documentation

5.3 Prohibited Items

You must not send:

• Dangerous, hazardous, or illegal goods
• Perishable items without prior agreement
• Fragile items without proper packaging
• Items exceeding our size or weight limits
• Cash, precious metals, or negotiable instruments
• Items requiring special licenses or permits

6. Pricing and Payment

6.1 Service Charges

Service charges are based on factors including:

• Type of service selected
• Distance and route
• Weight and dimensions of goods
• Special handling requirements
• Fuel surcharges and other applicable fees

6.2 Payment Terms

Payment terms vary by customer type:

• Retail customers: Payment due at time of booking or collection
• Business customers: Credit terms subject to approval, typically 30 days net
• Account customers: Monthly billing with agreed payment terms

6.3 Additional Charges

Additional charges may apply for:

• Failed delivery attempts
• Waiting time beyond agreed periods
• Special handling or equipment
• Storage of undelivered goods
• Customs clearance and duties

7. Delivery and Performance

7.1 Delivery Times

Delivery times are estimates based on normal operating conditions. While we strive to meet all delivery commitments, delays may occur due to factors beyond our control.

7.2 Delivery Attempts

We will make reasonable attempts to deliver goods. If delivery cannot be completed, goods may be returned to sender or held at our facility, subject to storage charges.

7.3 Proof of Delivery

Delivery is considered complete when goods are delivered to the specified address and signed for by an authorized person, or delivered according to special delivery instructions.

8. Liability and Insurance

8.1 Limitation of Liability

Our liability for loss, damage, or delay is limited to:

• The lesser of the actual value of the goods or £100 per consignment, unless higher value is declared and additional charges paid
• Refund of transport charges paid
• We shall not be liable for consequential, indirect, or special damages

8.2 Insurance

Additional insurance coverage is available for goods of higher value. Customers are responsible for declaring the correct value and purchasing appropriate insurance.

8.3 Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Weather conditions
• Traffic incidents or road closures
• Industrial action or strikes
• Government actions or regulations
• Acts of terrorism or war
• Natural disasters

9. Claims and Complaints

9.1 Notification Requirements

Claims for loss, damage, or delay must be notified to us:

• Immediately upon discovery but no later than 3 days for visible damage
• Within 7 days for concealed damage or partial loss
• Within 21 days for delays or non-delivery

9.2 Claims Process

All claims must be submitted in writing with supporting documentation including:

• Original consignment receipt
• Proof of value
• Evidence of loss or damage
• Details of the claim

9.3 Investigation

We will investigate all valid claims promptly and provide a written response within 28 days of receipt of complete claim documentation.

10. Termination

10.1 Termination by Customer

You may terminate individual service bookings or ongoing service agreements according to the specific terms of each arrangement.

10.2 Termination by Company

We may terminate services immediately if:

• Payment terms are not met
• These Terms are breached
• Prohibited items are tendered for shipment
• Fraudulent activity is suspected

11. Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing as described in our Privacy Policy.

12. Intellectual Property

All intellectual property rights in our website, services, and materials remain our property or that of our licensors. You may not reproduce, distribute, or create derivative works without our written permission.

13. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the English courts.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remainder of the Terms shall remain in full force and effect.

15. Amendments

We may modify these Terms from time to time. Updated Terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms or our services, please contact us: