Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request a quote or service
• Subscribe to our newsletter
• Contact us through our website or other communication channels
• Complete online forms or surveys
• Use our logistics services

This personal information may include:

• Name and contact information (email address, postal address, phone number)
• Business information (company name, job title)
• Delivery and pickup addresses
• Payment information (processed securely through third-party payment providers)
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Date and time of visits
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• Processing and fulfilling your logistics and courier service requests
• Coordinating pickups and deliveries
• Providing customer support and responding to inquiries
• Managing your account and preferences
• Processing payments and billing

2.2 Communication

• Sending service updates and delivery notifications
• Responding to your questions and requests
• Sending newsletters and marketing communications (with your consent)
• Providing important notices about our services

2.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and preferences
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Legal Basis for Processing (UK GDPR/EU GDPR)

We process your personal information based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract or to take steps at your request before entering into a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and direct marketing
• Consent: Where you have given clear consent for us to process your personal information for specific purposes
• Legal Obligation: Processing necessary to comply with legal or regulatory requirements
• Vital Interests: Processing necessary to protect someone's life or physical safety

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Payment processors
• Delivery partners and subcontractors
• IT service providers
• Marketing and analytics providers
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government investigations
• Regulatory requirements
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Account Information: Retained for the duration of your account plus 7 years for legal and tax purposes
• Transaction Records: Retained for 7 years in accordance with UK tax and business regulations
• Marketing Communications: Retained until you unsubscribe or object to processing
• Website Analytics: Typically retained for 26 months

6. Your Rights

Under UK and EU data protection laws, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure data centers and hosting environments

8. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer personal information outside the UK or European Economic Area (EEA), we ensure adequate protection through:

• Adequacy decisions by the UK Information Commissioner's Office or European Commission
• Standard Contractual Clauses approved by relevant authorities
• Other appropriate safeguards recognized under applicable law

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (where we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113